Responsible for the processing of data is:
PHG DREAMS GmbH
Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.
1. Access data and hosting
You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.
These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) 1 lit. f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.
Third-party hosting services
Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.
2. Data collection and use for processing the contract, making contact and for opening a customer account
We collect personal data that you voluntarily submit to us when you place an order or contact us (e.g. via contact form or by email). Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request and you would otherwise not be able to complete your order or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to Art. 6 (1) 1 lit. b GDPR.
As far as you have given your consent according to Art. 6 (1) 1 lit. a) GDPR by creating Your customer account, we use Your data for the purpose of opening the customer account.
Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.
3. Transfer of data
We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. 6 (1) 1 lit. b) GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.
Disclosure of data to a shipping provider
If, when or after placing your order, you have given your express consent to us doing so, we disclose your e-mail address to the selected shipping provider based on that consent according to Art. 6 (1) 1 lit. a) GDPR, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details.
You may revoke your consent at any time by sending a message to the contact option described below or by directly notifying the shipping provider at the contact address specified below. After you revoke your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
DHL Paket GmbH
Data transfer to debt collection companies
In order to fulfil the contract according to Art. 6 para. 1 s. 1 lit. b GDPR, we forward your data to an authorised debt collection agency if our payment claim has not been settled despite a previous reminder. In this case, the claim will be collected directly by the collection agency. In addition, the transfer of data serves to safeguard our legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Art. 6 para. 1 s. 1 lit. f GDPR that are overriding in the process of balancing interests.
4. Email newsletter and postal advertisement
E-mail advertising if you subscribe to the newsletter
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose.
You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
Postal advertising and your right to opt out
Unless you have not opted-out or you are a consumer with habitual residence in Spain, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests.
5. Use of data for payment processing
Identity and credit assessment in the case of selecting Klarna's payment services
Klarna uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship.
You may revoke your consent at any time by sending a message using the contact data below. The consequence may be that we will no longer be able to offer you certain payment options. You may revoke your consent to such use of your personal data also by notifying Klarna thereof at any time.
If you select the "buy in instalments" option and grant the consent required for this purpose according to Art. 6 (1) 1 lit. a) GDPR, your personal data (first and last name, address, email, telephone number, date of birth, IP address, sex) and the necessary transaction data (purchased item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time) will be transferred to our partner PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 for the purpose of effecting the payment under the aforesaid method.
Our partner PayPal (Europe) S.à r.l. et Cie, S.C.A. uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship. You can contact our partner PayPal (Europe) S.à r.l. et Cie, S.C.A. to present your standpoint and contest the decision.
The consent to the disclosure of data granted during the ordering process may be revoked with effect for the future by notifying us at any time, also without specifying the reasons for the revocation.
6. Integration of the Trusted Shops Trustbadge
The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops Trustmark and the collected reviews as well as to offer Trusted Shops products to buyers after an order.
This is necessary to safeguard our legitimate prevailing interests in an optimal marketing by ensuring the safety of your purchase according to Article 6 (1) f GDPR. The Trustbadge and the services advertised with it are an offer of the Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. The Trustbadge is made available by a CDN provider (Content-Delivery-Network) as part of order processing. The Trusted Shops GmbH uses also service provider from the USA. An adequate level of data protection is guaranteed. Further information to the data security of the Trusted Shops GmbH can be found here [https://www.trustedshops.co.uk/imprint/].
When the Trustbadge is called up, the web server automatically saves a server log file which contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security problems. The log files are automatically deleted 90 days after creation at the latest.
Further personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered for use. The contractual agreement made between you and Trusted Shops applies. For this purpose personal data is automatically collected from the order data. Whether or not you are already registered as a Trusted Shops customer is automatically checked by means of a neutral parameter, the e-mail address hashed by cryptological one-way function. The e-mail address is converted to this hash value, which cannot be decrypted by Trusted Shops before it is transmitted. After checking for a match, the parameter is deleted automatically.
7. Cookies and web-analysis
In order to make a visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages, provided that you have given your consent to do so in accordance with Art. 6 (1) 1 a GDPR.
Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser during your next visit (persistent cookies).The duration of storagecan be seen in the cookie settings of your web browser.
You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general (detailed information on the settings options of your browser can be found below).
If cookies are not accepted, however, the functionality of our website may be restricted. Below we present information on cookies we use and how you can customise your browser in that respect.
How can I configure the cookie settings of my browser?
Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for each browser under the following links:
Microsoft Edge™ [https://support.microsoft.com/en-gb/help/4027947/microsoft-edge-delete-cookies] / Safari™ [https://support.apple.com/en-gb/guide/safari/sfri11471/mac] / Chrome™ [https://support.google.com/chrome/answer/95647?hl=en&hlrm=en] / Firefox™ [https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies] / Opera™ [https://help.opera.com/en/latest/web-preferences/#cookies]
What types of cookies are being used?
Necessary cookies: These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.
Analytical / performance cookies: These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.
Functionality cookies: These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g. ads that match your interests).
Targeting cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.
Third-party cookies: The cookies of some of our advertising providers help make the on-line offering and our website more attractive to you. Therefore, cookies of our partner providers are also saved to your hard disk when you are visiting our website. These are temporary cookies and are automatically deleted after a specific timeframe. As a rule, cookies of our partner providers are deleted a few days or up to 24 months later, or in some cases after several years. Cookies of our partner providers do not collect personal data, either. They will collect exclusively pseudonymised data under a user ID. These pseudonymised data will not be associated with your personal data at any time.
Usercentrics Consent Management Platform
Using of Google (Universal) Analytics for web analytics
Insofar as you have given your consent according to Art. 6 (1) 1 lit. a) GDPR, this website uses Google (Universal) Analytics, a web analytics service provided by Google [https://www.google.co.uk/] for the purpose of website analytics. Google Analytics is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. You will see the up-to-date certificate here [https://www.privacyshield.gov/list]. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.
You may revoke your consent at any time with future effect by downloading and installing the browser plug that is available at this link [https://tools.google.com/dlpage/gaoptout?hl=en].This prevents the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google.
9. Online Marketing
Google Ads remarketing
We use Google Ads to advertise our website in Google search results and on third-party websites. As far as you have given your consent according to Art. 6 (1) 1 lit. a) GDPR for every visit of the website the so-called remarketing cookie of Google is set by Google, which allows the automatic displaying of interest-based advertising using a pseudonymous cookie ID and information about your website visits. After the purpose of use has ceased to exist and the use of Ads Remarketing has ended from our side, the data collected in this context will be deleted.
Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily join your data with Google Analytics data to build audiences.
Google Ads is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. Here [https://www.privacyshield.gov/list] you can see the up-to-date certificate. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.
You can revoke your consent at any time with future effect by clickng the remarketing cookie via this link [https://adssettings.google.com/authenticated?hl=en]. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance [https://www.aboutads.info] and accordingly adapt the settings of your browser.
10. Social Media
Using of social network plugins of Facebook, Instagram
Our website uses so-called social network plugins (“plugins”).
If you call a page of our website that contains such a plugin, your browser will establish a direct link to the servers of the respective social network. Then, the content of the plugin will be transferred by the relevant provider directly to your browser and integrated within the page you are viewing. This allows the providers to obtain information that you viewed the page of our website in your browser, also if you do not have an account with the relevant provider or are currently not signed in. This information (including your IP address) will be sent from your browser directly to the relevant provider’s server (which may be in the USA) and stored there. If you have signed in to your social network account, the providers will be able to directly attribute your visit to our website to your social network account. If you interact with the plugins, e.g. click the 'Like' or 'Share' button, this information will be also sent directly to the provider’s server and stored there. In addition, the information will be published on the social network page and your contacts will be able to see it. This serves the protection of our legitimate interests in the optimal marketing of our website according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests.
If you do not want the social networks to attribute the data collected through our website directly to your social network account, you must sign out of the relevant account before visiting our website. You may also use add-ons for your browser, e.g. the "NoScript" [https://noscript.net] script blocker, to stop plugins.
Our online presence on Facebook, Instagram
Our presence on social networks and platforms serves a better, active communication with our customers and interested parties. We inform there about our products and current special offers.
When you visit our websiteson social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from these data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal. The visitor behaviour and the interests of the users are stored in these cookies. This serves in accordance with Art. 6 (1) 1 lit. f) GDPR to protect our legitimate interest in an optimised presentation of our offer and effective communication with customers and interested parties that are overriding in the balancing of interests. If you are asked by the respective social media platform operators for a consent into the data processing, e.g. with the help of a checkbox, the legal basis of data processing is Art. 6 (1) 1 lit. a) GDPR.
If the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has adopted a decision on appropriateness for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here [https://www.privacyshield.gov/list].
For detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for the protection of your privacy, in particular opt-out options, please refer to the providers' data protection information linked below. If you still need help, you can contact us.
Facebook: https://www.facebook.com/about/privacy/ [https://www.facebook.com/about/privacy]
The data processing is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR, that can be viewed here [http://www.facebook.com/legal/terms/page_controller_addendum].
Further information on data processing in the context of visiting a Facebook fan page (information on Insights data) can be found here [http://www.facebook.com/legal/terms/information_about_page_insights_data].
Instagram: https://help.instagram.com/519522125107875 [https://help.instagram.com/519522125107875]
Possibility to object (opt-out):
Facebook: https://www.facebook.com/settings?tab=ads [https://www.facebook.com/settings?tab=ads]
Instagram: https://help.instagram.com/519522125107875 [https://help.instagram.com/519522125107875]
11. Sending rating reminders by email
Rating reminder by Trusted Shops
If, when or after placing your order, you have given us your express consent to doing so according to Art. 6 (1) 1 lit. a) GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (https://www.trustedshops.co [https://www.trustedshops.co.uk/]m [https://www.trustedshops.com]), so that they can email you a rating reminder.
You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trusted Shops.
12. Contact possibilities and your rights
Being the data subject, you have the following rights according to:
* art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
* art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
* art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required * to exercise the right of freedom of expression and information;
* for compliance with a legal obligation;
* for reasons of public interest or
* for establishing, exercising or defending legal claims;
* art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as * the accuracy of the data is contested by you;
* the processing is unlawful, but you refuse their erasure;
* we no longer need the data, but you need it to establish, exercise or defend legal claims, or
* you have lodged an objection to the processing in accordance with art. 21 GDPR;
* art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
* art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our supplier identification.
Right to object
If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.
Datenschutzerklärung [https://shop.trustedshops.com/de/rechtstexte/] erstellt mit dem Trusted Shops [https://shop.trustedshops.com/de/] Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte [https://foehlisch.com].
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